NEED ASSISTANCE RECOVERING FROM THE WINTER STORM?
Text HOUSTONFREEZE to 898211 to receive text updates about recovery resources.

Regular text messaging rates apply.
If you are in need of emergency assistance or need help navigating resources,

CALL 2-1-1.

REPORT DAMAGES

Report your damages at https://www.connectivetx.org/winterstorm/.

This survey will take only 10 minutes and help direct disaster resources to those in need.
 

APPLYING FOR FEMA ASSISTANCE

Here are the steps to take.

  1. Take photos of the damage to your home and belongings.
  2. Make a list of damaged/lost items.
  3. If you have insurance, you must file a claim with your insurance company. Prior to processing a claim, FEMA will want to review insurance information.
  4. Gather documents:
    1. Proof of occupancy or ownership of your residence (lease, utility bill, title, etc.)
    2. Proof of identification (TX Driver’s License or other government-issued ID)
    3. Insurance determination letter, if you have insurance.

Apply for assistance and get additional information

Phone: 1-800-621-3362

Online: www.disasterassistance.gov

Use the App: FEMA App on Apple Store or Google Play.
 

FOOD AND WATER

Recipients of SNAP can apply for replacement benefits for food that was lost or destroyed due to severe weather.

Start by calling 2-1-1. Learn more: http://bit.ly/37y9oV6.

The Houston Food Bank is providing home delivery service for food and water for vulnerable populations.

Learn more at https://www.houstonfoodbank.org/winterstorm
 

EMERGENCY SUPPLIES

HISD staff members have compiled resources for families and individuals at bit.ly/3s7gF64

CrowdSource Rescue is providing necessary supplies to vulnerable populations across Houston.

Learn more at http://crowdsourcerescue.org/freeze
 

Find a complete list of resources at

www.unitedwayhouston.org/work/disaster/afterthestorm/